Terms and Conditions

Pricing Policy

All of our prices are in Australian dollars (AUD), and include GST (goods and services tax).

Payment Policy

We accept payment via credit card  – Visa, Mastercard or American Express, and via Paypal.

The French Boathouse will not dispatch any goods until full payment has been received.

Delivery Policy

Delivery charges are calculated based on your location in Australia. Current delivery rates per order are $9.95 for NSW, ACT and VIC, $12.95 for QLD, $16.95 for SA, $19.95 for WA, TAS and NT. Orders are dispatched within 2-5 business days, and delivery times are estimated at between 3-8 business days depending on your location within Australia. If for any reason we are unable to dispatch your order within these timeframes, we will notify you within 2 business days.

The French Boathouse ships goods Australia wide, however at this time we do not accept international orders through our website. Please contact us at info@thefrenchboathouse.com.au to enquire about a special order.

Customer Service Policy

The French Boathouse is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock, and that pricing is true and correct. Standard delivery timeframes are between 3-8 business days; in the event that an ordered item is not available, or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder, or a full refund.

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where a product is faulty, has been wrongly described, is different to the product purchased on the website, or doesn’t do what it is supposed to do. Returns for refund, exchange or credit will only be accepted within 7 days of you receiving the goods. Customers must contact The French Boathouse to agree the return to take place. Shipping and handling costs are not refundable unless there has been an error made by The French Boathouse. The customer will be responsible for the cost of returning any item to The French Boathouse in its original condition. The French Boathouse advises all customers returning items to use a recorded or registered delivery, as we cannot be held responsible for items that may be lost or damaged in the post.

Security Policy

When purchasing from The French Boathouse, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology, being the industry standard.

We automatically delete credit card details upon the completion of an order, and therefore retain credit card details for the shortest possible time. Please note that while The French Boathouse uses its best endeavours to protect all such information at all times, we cannot be responsible for unauthorised access to the information.

Liability

The French Boathouse shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or indirectly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability and price stability, we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images and dimensions displayed on this web site should be regarded as illustrative and for informational purpose only. The actual products may vary slightly to the images and dimensions stated. The French Boathouse may change the content of its terms and conditions at any time without prior notice.

Governing Law

The French Boathouse and the Customer agree that the terms and conditions of sale shall be governed by the laws of the State of New South Wales, Australia.